How we handle your personal information and use cookies across our platforms.
At Dinheiro, safeguarding your privacy is at the heart of everything we do. This policy is crafted to ensure transparency about how we handle your personal information, reflecting our commitment to trust, integrity, and regulatory excellence.
We recognise that your personal data deserves the utmost care and respect. This document outlines our approach to collecting, using, and protecting your information across our digital platforms including our website, microsites, and all digital communications. It is designed to work alongside any other privacy notices you may receive from us.
We may occasionally update this policy to reflect changes in our practices or regulatory requirements. We encourage you to review this document periodically. If your personal details change, please let us know so we can keep our records accurate.
Dinheiro Limited is the data controller responsible for your personal information under UK and EU data protection law. We are registered in England and Wales (Company Number: 15820088), with our headquarters at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Should you have concerns about how your data is handled, we encourage you to contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.
We gather information in several ways, always aiming to collect only what is necessary for our services:
We do not collect sensitive categories of personal data (such as health, political opinions, or criminal records), nor do we seek information that is not relevant to our services.
Your data enables us to provide and improve our services, maintain the security of our platform, and support our relationship with you. It is important to note that Sciopay Ltd., our authorised payment partner, is responsible for processing transactions and conducting compliance checks, including anti-money laundering (AML) and other regulatory requirements.
Here's how we use your information:
We process your information only where we have a legal basis to do so, such as fulfilling a contract, complying with the law, or pursuing legitimate business interests. All transaction processing, compliance, and AML activities are managed by Sciopay Ltd., our authorised payment institution.
We may use your information to send you updates about our services, special offers, or other news we believe you'll find valuable. If you are an existing client, we'll only contact you about similar services unless you opt in to broader communications.
You can update your marketing preferences at any time. Simply let us know if you wish to opt out or adjust how we contact you.
We collect data directly from you through forms, correspondence, and your use of our services. We also gather technical information automatically using cookies and similar technologies.
Cookies are small files stored on your device that help us understand how you use our site. They enable essential functions, improve your experience, and support our marketing efforts. You can adjust your browser settings to manage cookies, but some features may not work as intended if you do.
We use a variety of cookies, including those that are strictly necessary, performance enhancing, functional, and for targeted advertising. We also employ tracking technologies to monitor engagement with our emails and documents.
We take extensive measures to protect your information, using robust technical and organisational safeguards. While the internet is never completely secure, we strive to minimise risks through encryption, secure access controls, and regular security updates.
If we suspect a data breach, we will act swiftly to inform you and the relevant authorities where required by law.
We may share your data with trusted partners, service providers, and authorities in specific circumstances such as for fraud prevention, legal compliance, or business transactions. We never sell your information for marketing purposes.
We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. We may keep anonymised data indefinitely for statistical and analytical purposes.
You have important rights regarding your personal data:
To exercise these rights, please contact us using the details below.
We collaborate with carefully selected partners, such as digital marketing agencies, to deliver our services. These partners are contractually bound to protect your data and use it only for agreed purposes.
Our site may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing your information.
We may update this policy from time to time. Any changes will be posted on this page, and we recommend that you review it periodically.
All content, branding, and digital assets on our website are the property of Dinheiro Limited. Unauthorised use, reproduction, or distribution is strictly prohibited.
For quality assurance, training, and regulatory compliance, we record all telephone conversations with our clients.
If you have questions or wish to exercise your rights, please contact us:
Email: support@dinheiro.uk
Post: Dinheiro Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Dinheiro Limited. Registered in England & Wales, Company Number 15820088. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Payment services provided by Sciopay Ltd, FRN: 927951.